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Current False claims of Telephone Preference Service Fraud

False claims of Telephone Preference Service:

Fraudsters are cold-calling victims, falsely stating that they are calling from one of the well-known UK telecommunication service providers. They call victims claiming to provide a ‘Telephone Preference Service’ – an enhanced call-barring service, which includes barring international call centres.


The fraudsters ask victims to confirm/provide their bank account details, informing them that there is a one-off charge for the service. Victims instead see monthly debits deducted from their accounts, which they have not authorised. The fraudsters often target elderly victims.


In all instances, direct debits are set up without following proper procedure. The victim is not sent written confirmation of the direct debit instruction, which is supposed to be sent within three days.


On occasions when victims attempted to call back, the telephone number provided by the fraudster was either unable to be reached or the victim’s direct debit cancellation request was refused.


During 2017, there were 493 Action Fraud Reports relating to this fraud.


Protect yourself:

There is only one Telephone Preference Service (TPS). The TPS is the only official UK ‘do-not-call’ register for opting out of live telesales calls. It is FREE to sign-up to the register. TPS never charge for registration. You can register for this service at


  • You will receive postal confirmation of genuine direct debits. If you notice unauthorised payments leaving your account, you should contact your bank promptly.
  • Always be wary of providing personal information, or confirming that personal information the caller already claims to hold is correct. Always be certain that you know who you talking to. If in doubt hang up immediately.
  • If you have been affected by this, or any other type of fraud, report it to Action Fraud by visiting or by calling 0300 123 2040.


The information contained within this alert is based on the results of research carried out by the National Fraud Intelligence Bureau (NFIB) concerning incidents of fraud One of the key objectives of sharing fraud data between the NFIB and partners is to prevent fraud

Message Sent By
Sam Hancock (Police, Cyber Protect Officer, Leicestershire)

Scam/Phishing email received this morning from BT – if you get one, please don’t click on the links – just delete

Important Information About your BT Email

Dear BT User,

As you’ve used your email address in the last 90 days, we need to let you know about some changes we’re making.
We’re closing some of our older email services. That means your BT email address will stop working after 08th March 2018, unless you add it to your BT Broadband account. If you don’t do that, you’ll lose your email address as well as the contacts and messages associated with it.

Keep your email by adding it to your BT Broadband account

If you want to keep it, it’s quick, easy and free. Just link your email address to your BT Broadband account by following the steps at
We sent you this message because you’ve got BT Broadband. If that’s not right and you want to find out how to keep your BT email address, go to

Don’t need your email address any more?

If you don’t want to keep your email address, and everything associated with it, tell us and we’ll delete

Attention requested to churches throughout Leicestershire and Rutland re metal thefts

Attention requested to churches throughout Leicestershire and Rutland re metal thefts.

Information received from the Northamptonshire Police that since June 2017, there have been 14 thefts/attempted thefts of lead or copper from roofs and the porches of churches in Northamptonshire (Peterborough Diocese).  On two occasions roof alarms were activated in the early hours, and one alarm was tampered with.

Given our history with this type of offence, it is reasonable to assume these thieves will move to our area.

Please pay attention to anyone behaving suspiciously near churches, particularly at night, and report this to Police on tel 101.  If it is believed a crime is in progress dial 999.  Please make a record of the registration mark of any unknown vehicles parked in the vicinity of churches.

Do not approach or try to confront persons involved.

These cases amount to Heritage Crime, and should be reported to other churches, together with any suspicious behaviour on the Rutland Smartphone app, but do not delay in reporting it on 101 or 999.

Scammers reveal how they trick victims into sharing their bank account details using App that makes it look like the bank calling

Scammers reveal how it takes just 82 SECONDS to trick a victim into sharing their account number – using an app that makes it look like a genuine call from the bank

  • Man dubbed Britain’s Greatest Fraudster reveals how scammers can trick victims into sharing their bank details in less than two minutes
  • They use a free-to-download app that allows them to change the number recipients see on their phones
  • SpoofCard also lets the user change the background noise 
  • Tony Sales said he would use it to make it seem like he worked for a bank
  • If the victim trusted him they would easily hand over their personal details in just 82 seconds
  • App is legal to use in the US – but it is illegal to use in the UK 

Some of Britain’s biggest fraudsters have revealed how it takes less than two minutes to scam victims into sharing their bank account details over the phone – using an app that’s illegal to use in the UK.

In Channel 5 series Undercover: Nailing The Fraudsters, Tony Sales, who has been dubbed ‘Britain’s greatest fraudster’, reveals how the the app – called SpoofCard – allows criminals to change the number that appears on a victim’s phone.

He said it can be used to display a bank’s contact number, with scammers then able to con victims into sharing their personal details and gain access to their bank accounts, stealing sometimes thousands of pounds. The process can take as little as 82 seconds, he admits.

SpoofCard – which is free to download but requires users to buy credits – also provides artificial background noises to disguise a fraudster’s location, so they can trick victims into believing they are in a busy office.