SCAM alerts and information

12 posts

Courier Fraud

Courier fraud is a crime in which the victim is tricked in advance into handing over cash, bank cards or other valuable items to a courier who visits them in person.

How does Courier Fraud happen?

Courier fraud occurs when a fraudster contacts victims by telephone claiming to be a police officer or bank official. The caller sounds plausible and may confirm the victim’s name and address, basic information which could be obtained easily.

In some instances, after trust has been gained, the fraudster will claim money has been withdrawn from the victim’s account by staff within the bank. They persuade them to go their local branch and take out a large sum of money from their account. The fraudsters then send someone to collect the money from the victim’s home address.

What can I do to protect myself?

The police or banks would not contact people in this way.

• If you get a call like this hang up.
• If you need to contact your bank to check wait five minutes as fraudsters can stay on the line even after you have hung up, or use a different line altogether.
• Never give any of your details over the phone.
• Install a call blocker on your phone. Telephone companies can assist with call blocking technology to help restrict these types of calls. We would recommend that people talk this through with their vulnerable or elderly family and friends to help prevent this activity.

Please help us by spreading the message. We ask then you pledge to #tell2 people you know so, especially the elderly or vulnerable, so that we can try to prevent other people falling victim to this scam.

Please do not report crime or Incidents via ‘Neighbourhood Link’ as the messages are not always monitored.

Message Sent By
Rebecca Spilane (Leicestershire Police, Economic Crime Unit,Fraud Vulnerability Officer,Leicestershire)

Warning Regarding Fake Covid19 Vaccine Text Messages

Please be aware of the below type of scam text message circulating regarding the new Covid19 vaccines.

Sadly fraudsters don’t care about who they take advantage of – and the fear around the Covid19 pandemic is no exception.

PLEASE, PLEASE share this warning to make others aware.

NHS will NEVER require you to any give financial details. The vaccine through NHS is a free service, there are no charges. #DontBeDuped

REMEMBER the golden rule! NEVER click on links in texts or emails.

We know that we can’t reach everyone on social media and email, so please would you pledge to #Tell2 elderly or vulnerable relatives and neighbours in the real world to help keep them warned, informed and safe?

ALWAYS report suspicious texts messages by forwarding to 7726 – it helps get fake pages down to protect others.

Did you know that we have our own Facebook page – Leics Police Cyber Aware. Why not give us a follow to help spread the word online safety, fraud and scams

Message Sent By
Sam Hancock (Police, Cyber Protect Officer, Leicestershire)

Warning Regarding Parcel Delivery Scams

UK Finance warns public to be aware of parcel delivery scams in the run up to Christmas

UK Finance is warning consumers to be vigilant against criminals looking to defraud them by posing as parcel delivery companies, as more people across the country are expected to shop online this Christmas than ever before.

Cybercriminals are sending out phishing emails, claiming that they have been unable to deliver parcels, packages or large letters. These emails ask the recipient to pay a fee or provide additional details in order to rearrange the delivery.

Nor are these bogus messages restricted to email – cybercriminals are also making phone calls, sending text messages and posting fake delivery notices through letterboxes.
Customers have been tricked into clicking on links which will take them to a fake website. Any information entered at this point, is used by the criminal to commit fraud.


Never follow a link. Go directly to the official website by typing the address directly into the web browser or using a reliable search engine.

Never contact the company using a phone number contained within the message. Find the genuine customer support number online.

Remain vigilant and check delivery notifications carefully to ensure they are genuine. Signs that the message may be fake include:

o Generic greetings, such as Dear Sir/Madam.
o Poor spelling and grammar.
o Obscure addressing. The ‘from’ field for an email may be incorrectly spelt or appear as a strange variation of the company’s name. Text messages may also show a generic mobile number rather than a company name, which you would expect to see.

Always question claims that you are due goods or services that you haven’t ordered or are unaware of, especially if you have to pay any fees upfront.

Find useful hits and tips to help protect yourself from fraud at

Please report all Fraud and Cybercrime to Action Fraud by calling 0300 123 2040 or online.

Forward suspicious emails to

Report SMS scams by forwarding the original message to 7726 (spells SPAM on the keypad).

Please do not report crime or incidents via ‘Neighbourhood Link’ as these messages are not always monitored.

Message Sent By
Rebecca Spilane (Leicestershire Police, Economic Crime Unit,Fraud Vulnerability Officer,Leicestershire)

Warning Regarding Scam Calls about Broadband

2,007 reports of computer software service fraud were made to Action Fraud last month.

Victims between them reported losing a total of £2,148,976. This is a 22% increase in reporting compared to the previous month.

Action Fraud has received reports of criminals cold calling victims purporting to be calling from well-known broadband providers primarily, claiming that the victim has a problem with their computer, router or internet. The suspect persuades the victim to download and connect via a Remote Access Tool (RAT), allowing the suspect to gain access to the victim’s computer or mobile phone. Some reports also state that criminals have been using browser pop up windows to initiate contact with victims.

Victims are then persuaded to log into their online banking to receive a refund from the broadband provider as a form of compensation. This allows the suspect access to the victim’s bank account, and the ability to move funds out of the victims account into a UK mule account.

There has also been an increase in the variety of service providers being impersonated, with multiple providers being affected.

Always remember:

  • Genuine organisations will never contact you out of the blue to ask for personal or financial details, such as your PIN or full banking password.
  • Never install any software, or grant remote access to your computer as a result of an incoming call
  • Don’t contact companies promoting tech support services via browser pop-ups.
  • Hang up on any callers that claim they can get your money back for you.
  • If you have made a payment, contact your bank immediately. They can help you prevent any further losses.

If you have granted remote access to your computer, please seek technical support to remove any unwanted software. If you need tech advice, look for reviews online first or ask friends for recommendations.

If you think you’ve been a victim of fraud, report it to Action Fraud online at www. or by calling 0300 123 2040.

** Please help us to spread to the word **

If you are contacted by your broadband provider or anyone regarding broadband, WiFi or router issues, or your slow computer, our advice is to hang up!

NEVER install apps/software or visit websites if directed from an incoming call.

Please don’t assume everyone knows. Share to make others aware.
Would you pledge #tell2 elderly or vulnerable relatives and neighbours in the real world to help keep them safe!


Message Sent By
Sam Hancock (Police, Cyber Protect Officer, Leicestershire)