|The National Fraud Intelligence Bureau has identified an increasing number of reports submitted to Action Fraud from the public concerning courier fraud.
Fraudsters are contacting victims by telephone and purporting to be a police officer or bank official. To substantiate this claim, the caller might be able to confirm some easily obtainable basic details about the victim such as their full name and address. They may also offer a telephone number for the victim to call to check that they are genuine; this number is not genuine and simply redirects to the fraudster who pretends to be a different person. After some trust has been established, the fraudster will then, for example, suggest;
– Some money has been removed from a victim’s bank account and staff at their local bank branch are responsible.
– Suspects have already been arrested but the “police” need money for evidence.
– A business such as a jeweller or currency exchange is operating fraudulently and they require assistance to help secure evidence.
Victims are then asked to cooperate in an investigation by attending their bank and withdrawing money, withdrawing foreign currency from an exchange or purchasing an expensive item to hand over to a courier for examination who will also be a fraudster. Again, to reassure the victim, a safe word might be communicated to the victim so the courier appears genuine.
Your bank or the police will never:
– Phone and ask you for your PIN or full banking password.
– Ask you to withdraw money to hand over to them for safe-keeping, or send someone to your home to collect cash, PIN, cards or cheque books if you are a victim of fraud.
Don’t assume an email or phone call is authentic
If something feels wrong then it is usually right to question it. Have the confidence to refuse unusual requests for personal or financial information
For more information about how to protect yourself online visit
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Action Fraud (Action Fraud, Administrator, National)
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