Delivery Scams and Phishing Emails and Texts


We are currently receiving a number of reports relating to delivery scams and phishing emails and texts that have been circulated pretending to be from DPD and Royal Mail. These emails and texts claim that you have missed a delivery and ask you to reschedule for a small fee, thereby obtaining your bank details.

What to do:
Think about whether you have ordered anything recently. Keep track of receipts or confirmation emails for online retailers and recently bought items.

Do not click on anything. Go to the shipper’s actual website to see if the tracking number is real.

If a message is asking for money or personal or financial information in exchange for a package, it’s likely to be a scam.

Check the ‘from’ address – is it from a company or organisation, or from a random email address? It should be worth noting that scammers often change their names to make the emails look like they’re from a legitimate company, but it’s always worth checking.

Is there poor spelling, grammar or presentation? While scammers are getting better at making their messages look more professional, a more common thing to look out for is lack of consistency in the email, like different font styles or sizes, and mismatching logos.

If you have received an email which you are not quite sure about, forward it to the Suspicious Email Reporting Service (SERS) at

If you have received a suspicious text message, forward it to 7726. It won’t cost you anything, and allows your provider to investigate the text and take action (if found to be a scam).

If you’ve lost money, tell your bank and report it as a crime to Action Fraud ( By doing this, you’ll be helping to prevent others becoming victims of cyber crime

Message Sent By
Gillian Fleet (Police, Preventing financial fraud officer, Lincolnshire)


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