You can contact Action Fraud through the App by clicking ‘reporting crime’ on the home page

People receiving scam emails should contact Action Fraud on 0300 123 2040.

Reports received by Action Fraud will be forwarded to the National Fraud Intelligence Bureau run by the City of London Police for collation and analysis. To enable intelligence to be gathered and preventative action to be taken. This activity will disrupt the fraudsters and help close down the links.

What to do if you receive an email scam:

  • Do not click on any links in the scam email.
  • Do not reply to the email or contact the senders in any way.
  • If you have clicked on a link in the email, do not supply any information on the website that may open.
  • Do not open any attachments that arrive with the email.

If you think you may have compromised the safety of your bank details and/or have lost money due to fraudulent misuse of your cards, you should immediately contact your bank.

Characteristics of a scam email.

Email address doesn’t tally with the trusted organisation’s website address.

The email does not use your proper name, but uses a non-specific greeting like “dear customer”.

A sense of urgency; for example the threat that unless you act immediately your account may be closed.

A website link very similar to the proper address, but even a single character’s difference means a different website.

A request for personal information such as user name, password or bank details..

You weren’t expecting to get an email from the company that appears to have sent it.

Text of the email is contained within an image rather than the usual text format.

The image contains an embedded hyperlink to a bogus site


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